Terms of Service

Last updated: 5 July 2026

These Terms of Service ("Terms") are a legal agreement between you and AORA BOOKING ("AORA", "we", "us"), operated by Anuwat Senasuk (ABN: 52 882 537 988), governing your use of the AORA BOOKING platform, including our website, the AORA Booking iOS app, and the booking pages we host for individual clinics ("Shops"). By creating an account or using AORA BOOKING, you agree to these Terms.

1. Who these Terms cover

These Terms apply to everyone who uses AORA BOOKING:

• Shop owners & staff — clinic admins and massage therapists who manage bookings, clients, and payroll through the app.
• End clients — people who book a massage or buy a gift voucher through a Shop's public booking page.

See our Privacy Policy for how we collect, use, and protect personal information.

2. Your account

You must provide accurate information when creating a Shop account and keep your login credentials confidential. You're responsible for all activity that happens under your account, including bookings, payroll entries, and client records entered by your staff.

3. Subscription, free trial, and billing

• New Shops receive a 1-month free trial with full access to the platform. No credit card is required to start a trial.
• After the trial ends, continued access requires an active paid subscription (currently a single Premium plan, billed monthly). If no subscription is active, the Shop's account is suspended until you subscribe.
• Subscriptions are billed month-to-month in advance via our payment processor, Stripe. We never see or store your card details.
• You can cancel your subscription at any time from your owner dashboard settings. Cancelling stops future billing; we don't provide refunds for the remainder of a billing period already paid for, except where required by Australian Consumer Law.
• We may change subscription pricing going forward. Any price change will be communicated before it applies to your next billing cycle.

4. Your data and content

You (the Shop owner) remain the owner of the client, booking, and payroll data you enter into AORA BOOKING. You're responsible for having a lawful basis and, where relevant, client consent to collect and store personal or health information (such as HICAPS intake data) through the platform. We process this data on your behalf to provide the service, as described in our Privacy Policy.

5. Acceptable use

You agree not to:

• Use AORA BOOKING for any unlawful purpose or to store data you don't have the right to hold.
• Attempt to access another Shop's data, bypass security controls, or interfere with the platform's normal operation.
• Resell or white-label the platform without our written permission.

We may suspend or terminate accounts that breach these Terms.

6. Third-party services

AORA BOOKING relies on trusted third-party providers to operate — Supabase (database and authentication), Stripe (billing), Resend (transactional email), and OneSignal (push notifications). Your use of AORA BOOKING is also subject to those providers' own terms where applicable to the services they provide us.

7. Service availability

We aim to keep AORA BOOKING available and reliable, but we don't guarantee uninterrupted or error-free service. We may update, modify, or temporarily suspend features for maintenance, security, or improvement purposes.

8. Limitation of liability

To the extent permitted by Australian law, AORA BOOKING is provided "as is" without warranties of any kind. We are not liable for indirect, incidental, or consequential loss (such as lost revenue or lost bookings) arising from your use of the platform. Nothing in these Terms excludes any guarantee, right, or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

9. Termination

You may stop using AORA BOOKING and cancel your subscription at any time. We may suspend or terminate your account for non-payment, breach of these Terms, or unlawful use. On request, we will delete your Shop's data in line with the retention terms described in our Privacy Policy.

10. Governing law

These Terms are governed by the laws of Australia. Any dispute arising from these Terms or your use of AORA BOOKING will be handled under Australian jurisdiction.

11. Changes to these Terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of AORA BOOKING after a change means you accept the updated Terms.

12. Contact us

For any question about these Terms, email aorabooking@gmail.com.